Location: Head Office, Phnom Penh

Senior Manager, System Development (Frontend)

Location: Head Office, Phnom Penh

Position: Senior Manager, System Development (Frontend)

Deadline: Closed Vacant

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Duties & Responsibilities

  • Involve with IT Business Analysis team to analyze mobile system requirements and to provide system analysis, impact analysis, and proposed solutions.
  • Enhance, develop and maintain high-performance mobile frontend application (iOS and Android) as required and designed by the bank.
  • Security and compliance.
  • Have basic knowledge in loan and savings functionalities.
  • Develop new ad-hoc requests and other tasks assigned by line manager.
  • Arrange the plan and team to develop or enhance mobile frontend application
  • Follow agile scrum methodology in system development life cycle
  • Environments preparation for Development, SIT, UAT, Pre-Prod and/or Prod.
  • Troubleshoot the existing mobile frontend application regularly.
  • Monitor or check reports daily basis.
  • Regularly make reports to line manager.
  • Provide technical training to your team.
  • Support other team or staff for knowledge sharing.
  • Ad-hoc KPI as assigned by line manager.

Requirement Competencies

  • Bachelor’s degree in computer science.
  • Have at least 4 years of experience in mobile frontend application development (iOS and Android native) and at least 3 years in a leadership or managerial role, preferably within the FinTech or Banking sector.
  • Experience in loan and savings products or services.
  • Experience in using programing language such as Kotlin and Swift.
  • Experience in using and integrating with RESTful or SOAP APIs.
  • Experience in using various data exchange format such as CSV, XML and JSON.
  • Experience in using Structure Query Language and Data Manipulation Language.
  • Experience in using relational database or non-relational database.
  • Understand containerized platform and microservices.
  • Understanding of object-oriented concepts, design patterns, and application frameworks.
  • Have strong skill in using distributed version control system.
  • Have strong knowledge of DevOps (CI/CD) for mobile application and automated testing (Unit, UI, and Integration tests).
  • Strong analytical and problem-solving skills.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@app2.big8.devPhone: 087 666 870Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Senior Manager, System Development (BAU)

Location: Head Office, Phnom Penh

Position: Senior Manager, System Development (BAU)

Deadline: Closed Vacant

Apply Now

Duties & Responsibilities

  • Involve with IT Business Analysis team to analyze system requirement and to provide system analysis, impact analysis, and proposed solution to requester.
  • Design, develop and maintain web-based applications, API interface with partners, and API interface with other system designed and develop by the bank.
  • Collaborate with frontend developers to integrate backend API or other system with other 3rd party or our mobile applications.
  • Implement and manage containerized-based applications or services.
  • Have basic knowledge in loan and savings functionalities.
  • Develop new ad-hoc requests and other tasks assigned by line manager.
  • Arrange the plan and team to develop system.
  • Follow agile scrum methodology in system development life cycle.
  • Environments preparation for Development, SIT, UAT, Pre-Prod and/or Prod.
  • Troubleshoot existing systems or API regularly.
  • Monitor or check reports daily basis.

Requirement Competencies

  • Bachelor degree in computer science
  • Have at least 4 years of experience in system development, backend
  • Experience in loan and savings products or services
  • Experience in using markup language such as HTML, CSS and other scripts (Javascript, jQuery etc…)
  • Experience in using major languages such as C# .Net Core or .Net framework, Java, Spring Boot, Node.js, and other frameworks or libraries which will be used to support web-based application or API
  • Experience in using RESTful or SOAP
  • Experience in using various data exchange format such as CSV, XML and JSON
  • Experience in using Structure Query Language and Data Manipulation Language
  • Experience in using relational database or non-relational database
  • Understand containerized platform
  • Understanding of object oriented concepts, design patterns, and application frameworks
  • Have strong skill in using distributed version control system
  • Have strong skill in DevOps
  • Strong analytical and problem solving skills

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@app2.big8.devPhone: 087 666 870Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Manager, IT Business Analysis & Project Management

Location: Head Office, Phnom Penh

Position: Manager, IT Business Analysis & Project Management

Deadline: Closed Vacant

Apply Now

Duties & Responsibilities

  • Engage and partner with key business and IT stakeholders to identify changing business priorities and requirements and introduce new processes and technology to enhance the Business Analysis service offering.
  • Coordinating the work to ensure business requirement document is properly signoff by business user and functional requirement specification document is developed and sign off by IT solution development team before passing on to project implementation team.
  • Support the development of feasibility studies, cost/benefit analyses, business case development and risk assessments for various technology projects.
  • Directly work with product owner to agree on business planning for product rollout and working with internal development team to agree on development plan.
  • Work on project management functions which including but not limited to the following:
    • Technical resource arrangement
    • Budgeting resource
    • Project planning
    • Agile Team meeting
    • Following up & tracking project status (Report on Project Progress)
    • Coordinate registering and updating of Risk & Issue list
    • System release plan
    • Project closure requirement
  • Monitor service requests and project progress.
  • Manage escalated project issues.
  • Implement standards, processes or guideline for Business Analysis, including methodologies, metrics, requirements and tools and ensure that it is proper approved, well communicated and understood by related stakeholders.

Requirement Competencies

  • Bachelor degree in IT, System Engineering, IT Business or MIS or related fields.
  • At least 2 years experiences in software development/IT business system implementation.
  • At least 2 years experiences in IT business requirement gathering & documentation such as prototyping, designing of MVP, experience in mockup design, wireframe by using automation tools.
  • Knowledge & experience in ITIL, Software Development Lifecycle and or other best practices.
  • Knowledge & experience in IT Project Management.
  • Knowledge of current trends and innovations in technology infrastructure and computer software applications.
  • Understanding Database architecture and design.
  • Understanding IT system architecture development.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@app2.big8.devPhone: 087 666 870Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Assistant Manager, Branch Performance Management

Location: Head Office, Phnom Penh

Position: Assistant Manager, Branch Performance Management

Deadline: Closed Vacant

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Duties & Responsibilities

  • Collect all necessary industry information, data, and figures for industry performance analysis.
  • Conducts monthly performance evaluations/ranking and communicates to Branch Manager.
  • Monitoring on BO’s performance and conduct enforce accountability across branches.
  • Working closely with IT staff on matters related modifications of system, work process to support the operations.
  • Responsible for producing reports, variety of analysis upon request related to sales performance eg, loan, savings, merchant, MB transactions, … etc.
  • Performance administrative duties including monitoring and follow up with concerned staffs.

Requirement Competencies

  • Bachelor degree majoring in finance & accounting, economic, marketing, or management
  • Must have strong numeric and analytical skills
  • Advanced Ms. Excel users; experience in using analytical applications like Power BI, Tableau, Google Analytics is advantages.
  • At least having 3-5-year experiences related to data analysis, sales operations, business development, experienced in Financial industry is a plus.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@app2.big8.devPhone: 087 666 870Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Assistant Manager, Credit Risk Reporting

Location: Head Office, Phnom Penh

Position: Assistant Manager, Credit Risk Reporting

Deadline: Closed Vacant

Apply Now

Duties & Responsibilities

  • Review and monitor Risk Appetite Statement and other risk indicator related to Credit Risk and provide report to supervisor on a monthly basis.
  • Collect Data to prepare HQ Report related to credit on Monthly and Quarterly Basis.
  • Prepare Portfolio Analysis to get insight about loan portfolio and identify potential issue.
  • Compile data of Vintage and Transition matrix for monitoring portfolio movement.
  • Conduct Bylaw review of Policy, Manual, Guideline, forms related to Lending Activities.
  • Work Closely with Loan Review and Audit to identify internal gap and high-risk area, which lead to fraud and recommend effective solution to close the gaps.
  • Join system testing, involve risk assessment for new lending products and pperform other tasks as assigned by the manager.

Requirement Competencies

  • Hold a bachelor’s degree in management, business administration, or other related fields.
  • Having data analytical skills, knowledge and experience using excel.
  • Having knowledge in English.
  • Have at least 2 years of experience in accounting, credit-related field, including loan processing, assessment, and/or approval.
  • Understanding loan operations functions and experience using the T24 system.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@app2.big8.devPhone: 087 666 870Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Senior Officer, Call Center (Korean Speaking)

Location: Head Office, Phnom Penh

Position: Senior Officer, Call Center (Korean Speaking)

Deadline: Closed Vacant

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Duties & Responsibilities

  • Handle/work on the assigned task for tele-calling.
  • Handle/escalate the customer dispute and complain to relevant staff
  • Answer customer inquiries/ feedbacks/suggestion related to product or service of WBC through inbound calls, direct to staff, social and other…etc.
  • Provide inputs to improve on current process, system, workflow and challenge.
  • Ensure all prospective and potential customer are followed up and update into the system.
  • Handle customer disputes and provide appropriate resolution or refer to particular department/group for action taken to end case.
  • Ensure customer’s complaints/disputes, inquiries and/or feedbacks are effectively recorded from customer.
  • Regularly update line management about the progress and challenges encountered related to Call Center system/ team performance during the implementation or problem solving.
  • Prepare a daily report and submit to line manager and relevant staff.

 

Requirement Competencies

  • Experience in Call Center or good at customer’s problem handling.
  • Experience of using the Call Center System.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@app2.big8.devPhone: 087 666 870Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Senior Manager, Corporate Banking

Location: Head Office, Phnom Penh

Position: Senior Manager, Corporate Banking

Deadline: Closed Vacant

Apply Now

Duties & Responsibilities

  • Develop and maintain strong relationships with individual and corporate clients.
  • Assess clients’ financial needs through detailed analysis and understanding of their business models.
  • Prepare detailed credit proposals and presentations for senior management approval.
  • Collaborate with internal departments including risk management and credit analysis to ensure alignment on service delivery.
  • Monitor client accounts and proactively identify opportunities for cross-selling additional banking services.
  • Conduct market research to identify new business opportunities and industry trends.
  • Ensure compliance with regulatory requirements and internal policies while executing client transactions.
  • Plan, manage and control figures of the target and overall profitability of the corporate clients.

Requirement Competencies

  • At least 2-3 years of experiences in banking sector.
  • At least 2-3 years of experiences in corporate banking or similar role.
  • Excellent communication and interpersonal skills with the ability to build rapport with clients.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@app2.big8.devPhone: 087 666 870Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Manager, Corporate Banking

Location: Head Office, Phnom Penh

Position: Manager, Corporate Banking

Deadline: Closed Vacant

Apply Now

Duties & Responsibilities

  • Develop and maintain strong relationships with individual and corporate clients.
  • Assess clients’ financial needs through detailed analysis and understanding of their business models.
  • Prepare detailed credit proposals and presentations for senior management approval.
  • Collaborate with internal departments including risk management and credit analysis to ensure alignment on service delivery.
  • Monitor client accounts and proactively identify opportunities for cross-selling additional banking services.
  • Conduct market research to identify new business opportunities and industry trends.
  • Ensure compliance with regulatory requirements and internal policies while executing client transactions.
  • Plan, manage and control figures of the target and overall profitability of the corporate clients.

Requirement Competencies

  • At least 3 years of experiences in banking sector.
  • At least 3 years of experiences in corporate banking or similar role.
  • Excellent communication and interpersonal skills with the ability to build rapport with clients.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@app2.big8.devPhone: 087 666 870Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Head, Customer Services

Location: Head Office, Phnom Penh

Position: Head, Customer Service

Deadline: Closed Vacant

Apply Now

Duties & Responsibilities

  • Develop customer service and customer relationship guideline, and standards to promote customer value that could lead to customer loyalty and business sustainability.
  • Ensure customer’s complaints and/or feedbacks are effectively recorded and communicated to the complaint resolution committee and professionally provide response to customers.
  • Initiate the scheme to promote and/or motivate the branch level to achieve higher customer service satisfaction.
  • Provide on-going training and promote staff to deliver a high standard of customer service.
  • Provide help and advice to customers using WBC products or services.
  • Investigate and solve customer’s problems, which may be complex or long-standing problems.
  • Manage on branch evaluation about customer service to identify area for improvement in order to ensure all branches office staff provide the good customer experience in term of physical and emotional experience.
  • Manage queue management and ensure branch will serve customer as per service standard.
  • Develop feedback, dispute or complaints procedures.
  • Develop/refine process of tele-calling for loan recovery which is the key to generating good habits and payment culture amongst clients. It can be also seen as the business activities whose primary objective is to generate return and convert losses to income.
  • Manage customer complaint management through call center, suggestion box, and direct to staff.

Requirement Competencies

  • Minimum of 5 years experiences in bank or Microfinance operation.
  • Minimum of 3 years experiences in a management position especially on customer services and Call Center aspect.
  • Expert knowledge of bank or Microfinance operations including best practices and standards operating procedures,
  • Expert knowledge of Customer services and Call Center,
  • Excellent computer Skill-Word processing, spreadsheet, internet and email
  • Excellent written and oral communication skills in both Khmer and English,
  • Possess effective selling skills and sense of customer services,

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@app2.big8.devPhone: 087 666 870Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Head, IT Development

Location: Head Office, Phnom Penh

Position: Head, IT Development

Deadline: Closed Vacant

Apply Now

Duties & Responsibilities

  • Lead the design, development, enhancement, and support of software applications, including mobile, web, and digital banking platforms.
  • Oversee system architecture, integration, and delivery of scalable, high-quality solutions aligned with business needs.
  • Collaborate with Core Banking teams on integration and enhancement related to Temenos Core Banking.
  • Manage development teams, external vendors, and stakeholders to deliver strategic digital initiatives.

Requirement Competencies

  • 10+ years of experience in IT/software development, with 5+ years in leadership
  • Proven experience in software and mobile application development, delivering enterprise-grade systems
  • Solid knowledge of system integration, APIs, and modern development frameworks
  • Bachelor’s or Master’s degree in Computer Science, IT, or related field.
  • Ability to work under pressure and be highly self-motivated.
  • Strategic thinking with hands-on technical understanding.
  • Working experience with Temenos Core Banking integration, customization, or surrounding systems.
  • Demonstrated leadership in managing development teams and vendors.
  • Ability to communicate effectively in English or Khmer.
  • Experience in digital banking, fintech, or customer-facing platforms
  • Familiarity with secure development practices and collaboration with IT Security teams
  • Strong stakeholder management skills and ability to work closely with business units and senior management

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@app2.big8.devPhone: 087 666 870Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

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