At Woori Bank, we treat all kinds of complaints fairly and transparently, we are thrilled to conduct the fact finding and assure of proper resolution that addresses your concern.
Step 1
Contact Customer Service
If the service provided is not aligned with your expectation, customers can submit dispute/complaint to WBC through one of the following channels:
- Visiting any branch office during business hours to file the complaint
-
Call Center Hotline:
+855 23 96 3333 / +855 81 331 333 - Drop an Email to:
Step 2
Lodgment of a formal complaint
If your complaint has not been resolved by our branch staff or hotline agent, please submit a formal complaint to our Complaint and Dispute Resolution Unit.
- Please complete the Complaint Acknowledgement Form and click Submit. Our complaint handling specialists will get back to you shortly.
Helpful Tips
To help us having a full view of your complaint/dispute, some of the below information shall be considered providing:
- Description of the event
- Transaction timing (Date/Time/Transaction reference, if any)
- Name or identity of our employee whom you dealt with
