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    Notice:

    • A complaint should be less than or equal to 60 days after identifying the problem which has been occurred.

    • In an event where a formal complaint has been lodged to our complaint resolution unit, the case will be managed with a critical review of fact finding and proper resolution. Our complaint handling specialist offers a fair, impartial, and objective investigation of all complaints by making sure to get back to the customer no later than 30 calendar days.

    • The customer will be notified in the event of any delays in resolving the complaint.

    • Your information is kept in confidentiality.