• Handle/work on the assigned task for tele-calling.
• Handle/escalate the customer dispute and complain to relevant staff
• Answer customer inquiries/ feedbacks/suggestion related to product or service of WBC through inbound calls, direct to staff, social and other…etc.
• Provide inputs to improve on current process, system, workflow and challenge.
• Ensure all prospective and potential customer are followed up and update into the system.
• Handle customer disputes and provide appropriate resolution or refer to particular department/group for action taken to end case.
• Ensure customer’s complaints/disputes, inquiries and/or feedbacks are effectively recorded from customer.
• Regularly update line management about the progress and challenges encountered related to Call Center system/ team performance during the implementation or problem solving.
• Prepare a daily report and submit to line manager and relevant staff.

• Experience in Call Center or good at customer’s problem handling.
• Experience of using the Call Center System.

We offer competitive remuneration package and opportunity for career and personal development.

Apply: job@app2.big8.devPhone: 087 666 870Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.